StayHubs Covid-19 Obligation

We understand that COVID-19 may lead to further difficulties obtaining visas and attending university, so we give you the special promises policies which apply to scenarios such as:

  • Visa centres being closed
  • Entry to UK being restricted
  • Students being unable to take language exams due to test centres being closed
  • Students from places on lockdown who are unable to leave their city
  • Universities changing to online courses (particularly for pre-sessional courses)

Our obligation to you will include:

No Visa No Pay
Your booking can be cancelled for free if the Visa application has been denied *cancellation policies whereby students are released from their tenancies and given a full deposit refund. We will require official written proof from your University that you are no longer able to attend (this could be from the University, and/or UCAS/relevant VISA authorities). It should be sent directly to the StayHubs Team within 28 calendar days before the accommodation starting date.

No Place No Pay
A booking can be cancelled for free if you have failed to obtain the required qualifications to get into your university of choice *cancellation policies whereby students are released from their tenancies and given a full deposit refund. We ask the students to provide supporting evidence of this, such as a rejection letter from their visa centre or university. The letter should be directly sent to the Stayhubs team ( within 28 calendar days before the accommodation starting date.

Flexible Starting Date
If your term date has changed or there's a travel restriction, we can update your check-in date. (for 36 weeks and more bookings) We ask the students to provide supporting evidence of this, such as a rejections/deferral letter from their university.

Price Match
If you find your choice of accommodation available at a lower price on other third party student marketplaces, we will match that price at the time you make your booking.

We will match other third party student marketplaces’ price provided:

  • The property and accommodation type on offer is the same;
  • The tenancy length is the same;
  • For group booking discounts, the group size is the same;
  • For refer a friend offers, the number of friends make a booking is the same;
  • The other third party student marketplaces’ price is a genuine offer (as determined solely by

We will not be able to offer a price match in the following circumstances:
  • If the other offer is made by an accommodation provider directly (i.e. not by other third party student marketplaces site);
  • If the property/accommodation type is not listed or currently unavailable on;
  • If the discount offered relates to supplementary services that does not offer;
  • After you have made your booking with us.

In order to claim your price match you will need to do the following:
  • Provide us with a link to the competing offer. We will need to check to make sure that it is online, available at the time of booking, and meets the above requirements;
  • Inform us before completing your booking that you wish to claim the price match.

Book with Confidence
You can secure your room now for the current and next academic year by just paying 1 week accommodation fee as a deposit, you have a 7 days non-responsible cooling period which means you will get your deposit back within the cooling period. Plus, you can also pay the full fees by up to 6 instalments.

  • The cooling period will be 24 hours after 1st of August 2020.
  • Interest rates may apply.

No guarantor needed
Book directly with us without showing anyone as your guarantor.

  • Subject to the accommodation you choose.

StayHubs Service

Quick viewing
Within London - 24 hours notice in advance.
Outside of London - 48 hours notice in advance.

Welcome Pack
We will include essential PPEs (facial mask, hand gel), beddings and 5 pounds sim card.

Free Airport Pickup
We will provide free airport transfers (*1) for students who book with us as a group of 4 and more together (*2), with no more than 2 languages per person.

  • (*1) London airports to London accommodations only, for outside London, fees apply.
  • (*2) All Students must have booked long-term accommodations for 36 weeks and above.

Special Discount
Pay in full and get 1% discount.
Referral cashback £100 or £ 100 pounds Uber/Amazon voucher.

StayHubs Coronavirus (Covid-19) Q&A

Current situation
With the current global outbreak of coronavirus (Covid-19) It is more important than ever that people are acting responsibly to reduce the risk of catching or spreading the virus.With that in mind, we want to share the latest advice from the government and health organisations and outline what steps we are taking in response to the outbreak.

What is coronavirus (Covid-19)?
Covid-19 is a new illness that is caused by a virus called coronavirus and can affect your lungs and airways. The NHS states that the symptoms are:

  • A high temperature (this means that your chest or back is hot to the touch).
  • A new, continuous cough (this means coughing lots for more than one hour or three coughing episodes within 24 hours).
  • A loss or change to your sense of smell or taste.

If you have any of these symptoms, you should use the NHS 111 coronavirus online service and self-isolate for seven days. You should also ask for a coronavirus test as soon as you develop symptoms.

For the latest information on coronavirus and its symptoms, visit the NHS website.

What action is StayHubs taking?
Our primary concern is to ensure the safety of our students and our team - we are taking all appropriate measures outlined by the government and taking our duty seriously to ensure the safety and wellbeing of all our students at all times. We are currently monitoring the national and international situation around coronavirus carefully, and updating our guidelines at all times in any update to government regulations.

In situations where a case of COVID-19 has been confirmed, Stayhubs will take prompt action to:

  • Organise a professional deep clean of any areas that the affected person may have come into contact with.
  • If a person in the same property is tested positive we will re-locate any vulnerable persons who have any health conditions such as respiratory illness or is affected with a lower immunity condition.

We are working with our partners to ensure all government guidelines are followed within all residencies, such as following government guidelines around shared spaces and facilities such as gyms and reception areas.

While the team at StayHubs are unable to provide medical advice, we are available at any time to provide assistance and support wherever it is needed. Our teams working hard during this time, we thank you for your patience and understanding that there may be a delay in, or reduction to, the other services we are able to provide.

What action should I be taking?
The governments of England, Scotland and Wales are relaxing lockdown measures at different times. As such, you should follow the links below for the most up-to-date information where you are:

Guidance for England
Guidance for Scotland
Guidance for Wales

You are still being encouraged to work and stay at home when possible, but in many parts of the UK you can now meet up with people outside or go to non-essential shops. In England, pubs, restaurants, campsites and hotels will also be allowed to open from 4 July.

You should continue to follow social distancing rules, staying two metres away from anyone outside of your household.

In line with advice from the NHS and PHE, we also strongly encourage you to do the following:

  • Stay at least two metres from other people where possible.
  • Wash your hands regularly using soap and hot water for at least 20 seconds, especially after sneezing or blowing your nose.
  • If possible, when you go out, try to use a face covering (such as a scarf or homemade mask) to help prevent the spread of coronavirus. These are now mandatory on public transport and are being made mandatory in shops.
  • Cover your mouth and nose with a tissue or sleeve when you cough or sneeze and wash your hands afterwards.
  • Bin any used tissues immediately.
  • Try not to touch your eyes, nose and mouth with unwashed hands.
  • Do not share items that come into contact with your mouth.
  • Check that your contact phone number is up to date in your StayHubs account, so we can contact you if we need to.
  • If you have an immune system condition or respiratory illness that might leave you vulnerable, please notify a member of the team immediately.
  • Avoid spending time in common rooms, reception areas or gyms, which are now closed.

For the most up-to-date advice, visit the NHS website.

What should I do if I think I have coronavirus and have to self-isolate?
NHS advice says that if you have either a high temperature, a new, continuous cough or a loss of sense of smell or taste, you should use the 111 online coronavirus service and then self-isolate for seven days. Anyone you live with should also self-isolate, but for 14 days.

In line with the latest government guidance, anyone that starts showing symptoms should get tested for coronavirus as soon as possible. For more information on this, and to book or order a test, visit the NHS website.

If you no longer have a high temperature after your period of self-isolation, you don’t need to continue self-isolating. If you still have a high temperature, you should continue to self-isolate until it returns to normal. You don’t need to continue self-isolating if you still have a cough or a loss of sense of taste or smell. Regardless, please continue to stay home unless it's for one of the purposes outlined in the government advice above.

You do not need to contact 111 and should not visit a GP surgery, hospital or pharmacy. If you are self-isolating, please follow the below advice in line with Public Health England's recommendations:

  • Stay in your flat or home until your period of self-isolation is over and you no longer show symptoms.
  • If your symptoms get worse or you can't cope with them at home, use the 111 online coronavirus service. If you can't get help online, call 111 or, in an emergency, call 999.
  • Do not go into work, university, lectures or public areas, and don’t use public transport or taxis.
  • If you have someone bringing supplies or have ordered shopping online, make sure the items are left at reception or outside of your room.
  • Stay away from friends or flatmates.
  • If you’ve been provided with a facemask, you should wear it when you may come into contact with other people.
  • Make sure all of your rubbish is disposed of properly by tying it up in two plastic bin bags.
  • Clean anything you have touched in shared bathrooms or kitchens after every use.

We would also advise the following:
  • Keep in regular contact with friends and family by phone.
  • Avoid using common areas in your accommodation (apart from your shared kitchen).
  • In the event of a fire alarm, please evacuate the building as you would normally, but where possible, keep at least two metres away from other people.
  • Please be aware that we’ll only carry out maintenance in your flat if it’s a safety risk to you or others.

What if someone in my flat has symptoms?
Government advice now states that if you live with someone who shows symptoms, you will also need to isolate, but for 14 days from the moment they start showing symptoms. In that time, you should avoid leaving the house, even for buying food and essentials. Instead, you'll need to get someone to drop off supplies outside of your flat for you or order shopping online. You should also follow the advice in the question above.

If you still have a high temperature after your period of self-isolation, you should continue to stay home until it returns to normal.

Can I cancel my booking?
If you wish to cancel outside of the 7-day cooling off period, our standard cancellation policy applies.

If you need to cancel a future booking due to a medical condition, or if you're no longer able to travel, please send your cancellation request to We'll review your request to cancel and send you a reply.

Where can I find more information?
For more information about coronavirus, its symptoms, how to avoid catching it and what to do if you do have it, please visit the NHS website. The government’s online advice explains what you can and can’t do under the current measures.