We understand that COVID-19 may lead to further difficulties obtaining visas and attending university, so we give you the special promises policies which apply to scenarios such as:
Our obligation to you will include:
No Visa No Pay
Your booking can be cancelled for free if the Visa application has been denied *cancellation policies whereby students are released from their tenancies and given a full deposit refund. We will require official written proof from your University that you are no longer able to attend (this could be from the University, and/or UCAS/relevant VISA authorities). It should be sent directly to the StayHubs Team firstname.lastname@example.org within 28 calendar days before the accommodation starting date.
No Place No Pay
A booking can be cancelled for free if you have failed to obtain the required qualifications to get into your university of choice *cancellation policies whereby students are released from their tenancies and given a full deposit refund. We ask the students to provide supporting evidence of this, such as a rejection letter from their visa centre or university. The letter should be directly sent to the Stayhubs team (email@example.com) within 28 calendar days before the accommodation starting date.
Flexible Starting Date
If your term date has changed or there's a travel restriction, we can update your check-in date. (for 36 weeks and more bookings) We ask the students to provide supporting evidence of this, such as a rejections/deferral letter from their university.
If you find your choice of accommodation available at a lower price on other third party student marketplaces, we will match that price at the time you make your booking.
We will match other third party student marketplaces’ price provided:
Book with Confidence
You can secure your room now for the current and next academic year by just paying 1 week accommodation fee as a deposit, you have a 7 days non-responsible cooling period which means you will get your deposit back within the cooling period. Plus, you can also pay the full fees by up to 6 instalments.
No guarantor needed
Book directly with us without showing anyone as your guarantor.
Within London - 24 hours notice in advance.
Outside of London - 48 hours notice in advance.
We will include essential PPEs (facial mask, hand gel), beddings and 5 pounds sim card.
Free Airport Pickup
We will provide free airport transfers (*1) for students who book with us as a group of 4 and more together (*2), with no more than 2 languages per person.
Pay in full and get 1% discount.
Referral cashback £100 or £ 100 pounds Uber/Amazon voucher.
With the current global outbreak of coronavirus (Covid-19) It is more important than ever that people are acting responsibly to reduce the risk of catching or spreading the virus.With that in mind, we want to share the latest advice from the government and health organisations and outline what steps we are taking in response to the outbreak.
What is coronavirus (Covid-19)?
Covid-19 is a new illness that is caused by a virus called coronavirus and can affect your lungs and airways. The NHS states that the symptoms are:
What action is StayHubs taking?
Our primary concern is to ensure the safety of our students and our team - we are taking all appropriate measures outlined by the government and taking our duty seriously to ensure the safety and wellbeing of all our students at all times. We are currently monitoring the national and international situation around coronavirus carefully, and updating our guidelines at all times in any update to government regulations.
In situations where a case of COVID-19 has been confirmed, Stayhubs will take prompt action to:
What action should I be taking?
The governments of England, Scotland and Wales are relaxing lockdown measures at different times. As such, you should follow the links below for the most up-to-date information where you are:
Guidance for England
Guidance for Scotland
Guidance for Wales
You are still being encouraged to work and stay at home when possible, but in many parts of the UK you can now meet up with people outside or go to non-essential shops. In England, pubs, restaurants, campsites and hotels will also be allowed to open from 4 July.
You should continue to follow social distancing rules, staying two metres away from anyone outside of your household.
In line with advice from the NHS and PHE, we also strongly encourage you to do the following:
What should I do if I think I have coronavirus and have to self-isolate?
NHS advice says that if you have either a high temperature, a new, continuous cough or a loss of sense of smell or taste, you should use the 111 online coronavirus service and then self-isolate for seven days. Anyone you live with should also self-isolate, but for 14 days.
In line with the latest government guidance, anyone that starts showing symptoms should get tested for coronavirus as soon as possible. For more information on this, and to book or order a test, visit the NHS website.
If you no longer have a high temperature after your period of self-isolation, you don’t need to continue self-isolating. If you still have a high temperature, you should continue to self-isolate until it returns to normal. You don’t need to continue self-isolating if you still have a cough or a loss of sense of taste or smell. Regardless, please continue to stay home unless it's for one of the purposes outlined in the government advice above.
You do not need to contact 111 and should not visit a GP surgery, hospital or pharmacy. If you are self-isolating, please follow the below advice in line with Public Health England's recommendations:
What if someone in my flat has symptoms?
Government advice now states that if you live with someone who shows symptoms, you will also need to isolate, but for 14 days from the moment they start showing symptoms. In that time, you should avoid leaving the house, even for buying food and essentials. Instead, you'll need to get someone to drop off supplies outside of your flat for you or order shopping online. You should also follow the advice in the question above.
If you still have a high temperature after your period of self-isolation, you should continue to stay home until it returns to normal.
Can I cancel my booking?
If you wish to cancel outside of the 7-day cooling off period, our standard cancellation policy applies.
If you need to cancel a future booking due to a medical condition, or if you're no longer able to travel, please send your cancellation request to firstname.lastname@example.org. We'll review your request to cancel and send you a reply.
Where can I find more information?
For more information about coronavirus, its symptoms, how to avoid catching it and what to do if you do have it, please visit the NHS website. The government’s online advice explains what you can and can’t do under the current measures.