Cancellation Policy

Last updated June 28, 2020

Non-refundable holding deposit

When you book, or request a booking on the Stayhubs website, you are required to pay a holding deposit. This is non-refundable. In the event that you choose not to complete the booking after the 7-day cooling off period, your deposit will be retained to cover the administrative costs associated with initiating the original booking, and subsequently re-listing and letting the property in the event of a cancellation.

The holding deposit will be deducted from the remaining balance of fees/rent due on completion of the letting agreement.

7-day cooling off period

You can cancel your booking in writing or by sending an email directly to the StayHubs team within 7 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 7 days you will receive a full refund of your booking fee. No fees, no fuss.

If you decide to cancel your booking following the 7-day cooling off period, the amount you may be eligible to receive back, if anything, will depend on the circumstances for the cancellations.

Should you have to cancel your booking due to any of the following:

  • Failure to receive grades (all academic years)
  • Failure to obtain VISA (all academic years)
  • Studying in an alternative City

We will require official written proof from your University that you are no longer able to attend (this could be from the University, and/or UCAS/relevant VISA authorities). It should be sent directly to the StayHubs Team within 3 calendar days of the results or decision being published.

If sufficient evidence is provided, you will be eligible for release from the tenancy agreement and the full booking fee will be returned – minus the non-refundable deposit.

Should you wish to cancel because:

  • You have changed your mind
  • You have booked different accommodation
  • You have been accepted onto a placement

You will be required to find a suitable person to take over your tenancy. The replacement person must be a student and match the preferences of the accommodation (e.g. female only flat). The replacement person must sign a contract for the entire length of your tenancy and secure this with payment of the booking fee. If a replacement is found, you will be released from your tenancy agreement and StayHubs will return your full booking fee, minus the non-refundable deposit.


Please note that your booking deposit will be retained in all cases, and you will remain liable for all accommodation fees until a replacement person is found.

Bookings on or after 1 st August

If you book your accommodation after 1st August, your cooling off period will reduce to 24 hours only from the point of acceptance. If you cancel your booking within these 24 hours, your full booking fee will be returned – minus the non-refundable deposit. Should you wish to cancel after these 24 hours, you will be subject to the same terms as described above, subject to the reasons for you wishing to cancel.

Cancellations following tenancy start date:

If you book your accommodation on or after the tenancy start date, there will be no cooling-off period. Should you wish to cancel, the following terms will apply, subject to your individual circumstances.

Should you have to cancel your booking due to any of the following:

  • Failure to make grades required to complete academic year
  • Eviction from University
  • Voluntarily withdrawn from University

If you are unable to continue your studies at University and no longer will be a University student, you may be eligible to be released from your StayHubs tenancy. Your request to cancel must be submitted directly to the StayHubs Team in writing or via email and be accompanied by sufficient evidence of your withdrawal and the reasons behind this.

If you are granted a tenancy release, your deposit will be returned to you, minus your original deposit and any deductions relating to the condition of the Property upon your departure.

The following procedure applies to the below:

  • Placement
  • Single Semester Course

You will be required to find a suitable person to take over your tenancy. The replacement person must be a student and match the preferences of the accommodation (e.g. female only flat). The replacement person must sign a contract for the entire length of your tenancy and secure this with payment of the booking fee. If a replacement is found, you will be released from your tenancy agreement and StayHubs will return your full booking fee, minus the non-refundable deposit.


Please note that your booking deposit will be retained in all cases, and you will remain liable for all accommodation fees until a replacement person is found.

Illness/extenuating circumstances

If you wish to leave the accommodation due to illness or any extenuating circumstances, this will be assessed on a case-by-case basis. The request to cancel must be made in writing or via email and any accompanying documentation to support your request must also be provided. Until a decision has been made, you will remain liable for all accommodation fees.


If a tenancy release is not granted, you will be required to find a replacement person before you are released from your tenancy.


If you are granted a tenancy release, your deposit will be returned to you (minus any deductions relating to the condition of the Property upon your departure).